Joining our team of extraordinary people is the opportunity for you to be part of something special. If you value working as part of a friendly, compassionate and diverse team that really makes a difference, whether through direct care to patients and other service users, or in a support team such as fundraising, retail, finance, facilities or HR, we can help you find a job to match your needs, skills and experience.
You will be empowered to provide the kind of service you can feel proud of, with people at the heart of everything you do, whatever your role.
Your work will sometimes be challenging but always rewarding. We can offer you flexibility, a safe and healthy work environment and opportunities to develop and learn new skills. We also provide an array of excellent benefits to support your physical, mental, financial and social wellbeing, as well as a culture where you will feel trusted, valued, respected and supported by those around you.
We work with dedication and compassion within our Hospice and our Highland communities, delivering and enabling care and support to those approaching the end of life and in bereavement.
In addition, we have a leading role in palliative care learning, development and knowledge exchange within the Highland health and social care sector and in nurturing collaborative and sustainable provision of services with partner organisations.
At Highland Hospice we have a range of fantastic benefits and perks available to our staff offering emotional, social, financial and physical wellbeing in addition to our people friendly perks.
Below is a list of our current offering but watch this space as we are always looking for new and exciting ways to recognise the valuable contribution of all of our staff.
* Access to some benefits varies dependant upon job role
End of Life Care Together is a partnership of organisations across voluntary, health, and social sectors and we’re committed to improving care towards the end of life for everyone across the Highlands. Our centralised coordination and advisory service will allow us to identify where care is needed, coordinate that care and reduce the need for unplanned hospital admissions. Our Palliative Care Helpline acts as a single point of access for palliative care support, information, and advice.
Our fundraising team work to organise and promote a wide range of fundraising events and appeals each year and to raise awareness of Highland Hospice and what we do for our community. Our fundraising, along with our cafes and shops, allows us to reach the level of funding we require to continue running the Hospice and our associated health and social care services across Highland.
Our team offer a friendly and welcoming service and love to catch up with new and regular customers. In the City Café provides a valuable source of income for the Hospice, with profits being directed towards our Crocus Highland child and young person bereavement service.
The Senior Management Team is responsible for delivering the Hospice strategy and providing leadership for the day-to-day operations of the charity. In addition to the Chief Executive, there are four senior managers responsible for Hospice services, people, finance and facilities, and income and development.
Our retail and warehouse teams are responsible for the smooth and profitable running of our shops across the Highlands. Greeting the public, receiving and sorting through our daily donations and allocating stock to each shop our warehouse team prepare items for our retail team who then, price and display the donated stock before helping customers make their purchases. Operating out of our busy warehouse the E-Commerce team sources stock from our shops and warehouse which might sell better online using platforms such as eBay.
Our Facilities & IT teams support every department, ensuring all of our systems and technology are fully maintained, up-to-date and working well so that each department can get on with doing what they do best and the Hospice can continue to operate smoothly and efficiently. Covering a range of strategic priorities, from Data Protection to Estate Management and Health and Safety, no two days are ever the same within Facilities and IT.
Our Housekeeping team are always on the go ensuring the Hospice can continue to operate our 24/7 service whilst meeting all health and safety requirements and in line with national standards. The team work across all areas of the Hospice to provide a clean, safe and caring environment for patients, volunteers, clients, visitors and staff.
Our chaplaincy and bereavement services support children and adults to deal with the complexity of their feelings both during a person’s illness and following their death. We know that progressive illness can impact on our patients lives in a huge variety of different ways.
Our Helping Hands befriending team works within our communities to tackle the loneliness and isolation which often accompanies deteriorating health and is exacerbated in the most rural and remote areas. Providing a range of home-based social and practical support, as well as companionship, our team tailor the support provision they provide to each person's individual needs.
Sunflower Home Care provides home-based care to rural and remote communities across the Highlands. Our team works in partnership with the NHS and local communities to identify people within the community who require additional support to enable them to continue to live in their own home.
The Voluntary Services Team support the delivery of a volunteer service to all areas of the Hospice. Working with line managers they recruit volunteers to support each department where needed, ensuring they are suitably skilled and trained to provide very valuable input to the work of Highland Hospice.
Providing comprehensive financial planning, management reporting, and accounting services to the Hospice and to our people. The team provides strong and effective financial controls to ensure the continued smooth running of all Hospice finances. They are responsible for reconciling accounts, processing and banking all donations and ensuring our staff and suppliers are paid on time.
Our multidisciplinary team is dedicated to improving the quality of life for our patients. Working together, we provide round-the-clock holistic care and regularly review our patients' care plans to ensure we continue to meet their changing needs. Our excellent staff-to-patient ratios allow us to truly deliver on our promise of patient-centred care. We strive to ensure our patients, as well as their families and friends, feel welcome and included in all aspects of their care.
Our People and Development team are responsible for supporting the organisation to deliver its strategic priorities. They provide our people with specialist HR advice and partnership. Our ethos is getting the right people, in the right place, at the right time, and continuing to help shape their journeys through further learning and development, engagement, motivation, and recognition. They care for our people throughout their time with us and beyond.
Working in partnership with underserved remote and rural communities to help them provide the best possible care and support to those living with age-related frailty and life-shortening illness. Progressive illness can impact on our patients lives in a huge variety of different ways. That’s why our rehabilitation and wellbeing team offers an extensive, tailored service to meet the unique and varying needs of those with life-shortening conditions supporting people to live at home for longer. Our social work service helps resolve practical issues and works alongside chaplaincy and bereavement services in helping children and adults deal with the complexity of their feelings both during a person’s illness and following their death.
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When you join Highland Hospice it really is just the beginning of your exciting journey. We're truly passionate about supporting and developing our staff to help them advance their careers and reach their goals.
But don't just take it from us, hear from some of our team below and find out about their career journey at Highland Hospice.
I came to Highland Hospice in 2013 to pursue an in interest in palliative care after 10 years of acute nursing. I was immediately welcomed, supported and encouraged and quickly with learning and lots of reflection I became part of the team.
Throughout my career I have been involved in quality improvement, assurance and audit and the opportunity arose in 2018 to get involved in Hospice Quality Assurance. It was a huge learning curve but exciting, leading to many opportunities.
In January 2020 I took up the post of Quality Improvement & Clinical Governance Lead. This led to the completion of a PgCert in Healthcare Quality Improvement, a Degree level qualification in Quality Management Systems and gained PRINCE2 practitioner. I lead our patient safety work in close collaboration with other Scottish Hospices and Hospice UK, the Hospice is at the forefront of improvement and collaborative working.
Working closely with our Care at Home and Rehab & Wellbeing teams, I have gained understanding of caring for people in the community and this has given me a wonderful opportunity to learn from other areas of care and share my knowledge to improve the experience of all who receive care and support from Highland Hospice services.
If you have a passion for delivering a high standard of care while developing skills, knowledge and confidence, I couldn’t recommend Highland Hospice highly enough.
I started at Highland Hospice in 2018 as a part-time Social Worker and also took on the responsibilities of the Registered Manager for Sunflower Home Care. In 2019 I took on the full-time role of Community and Supportive Services Manager which enabled the integration of our community services into one team. This role provided many opportunities to learn new skills and to undertake further training, all of which was fully supported by Highland Hospice.
In May 2022 I started as Head of Hospice Services on the Senior Management Team. In this new role, I have responsibility for strategic leadership for our Community Team and Inpatient Unit. It’s been a steep learning curve but I have been supported by staff and peers, all of whom have given their time to help me settle in.
To come as far as Head of Hospice Services is an opportunity I do not think I would have received elsewhere. Highland Hospice have given me encouragement and support to progress and at every stage with excellent training/mentoring opportunities. I am very grateful that I work here!
I started working for Highland Hospice in 2005 in a part-time fundraising role. Over the years the fundraising team has expanded greatly to support the growth of the organisation. In this time, I have been given lots of opportunity for personal development and I am now Fundraising Manager. Every day in fundraising is unique and we often end up doing some pretty bizarre things!
It is a fast paced environment and can be hard work but we have the privilege of getting to meet so many amazing people and it is so rewarding to know that what we do helps families across the Highlands.
I love working for Highland Hospice and being part of the Hospice family. It is such a special place to work and it feels so good to know that we are all here to make a difference to the people we care for and support. Whichever department you work for at the Hospice you are part of the family.
I started working for the Highland Hospice in June 2021 as a Children and Young People Support Worker for Crocus. Working therapeutically was a new venture for me, but one that brought passions of mine together. I was fully supported in my learning journey and there was a freedom to create a way of working that worked best for clients and self. The Highland Hospice is a progressive organisation, where you are treated as a valued individual and not just a number. The induction process was very robust and comprehensive. You are encouraged to take initiative and be curious.
In November 2022 I was successful in becoming the Bereavement Services Manager where I am now working with an excellent team to provide bereavement support to adults, children and young people across the Highlands.
I joined the Highland Hospice in 2016 as maternity cover. This first role allowed me to get familiar with a new working environment. Coming from the private sector I found the charity sector fascinating. After the fixed term contract role ended I was offered the Retail Operations Support role. This role gave me the opportunity to work closely with all our shop managers and get to know how important the retail side of our organisation is – plus, I had the opportunity to travel all over the Highlands which was great as a newcomer to the area.
In 2022 I was promoted to Deputy Manager for E-Commerce and Tourism. This role is a new challenge which I am more than happy to accept. Working for the Highland Hospice is great knowing that your success helps delivering care and support to our patients, their families, and the community. It is very rewarding and a matter of pride when people praise the work the Highland Hospice does, because I am part of it. Highland Hospice offers opportunities for progressing on your professional career, with training and adequate support and it’s worth mentioning that the staff and volunteers are great people to work with!
Working at the Hospice helps me to have a career in something I’m really passionate about
Every day is a different day, interacting with patients, making a difference and going home feeling fulfilled
We provide a safe haven for families to come together and spend the last moments of their lives together. Seeing the difference in families and patients and how we can help patients in their final days of life to be happier and for it to be more manageable.
Spending time with patients sometimes in the last days of their lives and longer, exploring options to improve their quality of life is what I love. I also enjoy doing home visits and seeing the most scenic parts of Scotland and the Highlands in particular
It’s a great place to work, its all about the people that are here, we are extremely well supported by the community and have amazing volunteers working with us
Everybody just gets on with it, everybody seems to know what we do and everyone has everyone’s backs – Which is nice
We understand that applying for a new job can be a big deal and that you probably have lots of questions! To help you we have answered some of the most frequently asked questions below, but if you can’t find what you are looking for please email recruitment@highlandhospice.org.uk and we will come back to you
